1. Clear terms and conditions and form of contract

1.1 The terms and conditions set out below govern all transactions in goods and services conducted by “Pet Kingdom Products Limited” (hereinafter referred to as “the Company”, “we”, “us” or “us”. Unless otherwise agreed in writing by the Buyer and the Seller, these Terms and Conditions apply to all transactions with the Company.

1.2 These Terms and Conditions shall constitute a contract when the Company has sent the Goods and you, hereinafter referred to as the “Customer” and “you”, have paid in full.

1.3 After the customer confirms the order, the Company will send an order confirmation email to the email address provided by the customer. The Company reserves the right to decide whether or not to accept the customer’s order request.

1.4 The Company reserves the right to amend and update these Terms and Conditions at any time without prior notice, provided that the updated information is easily available to customers in an appropriate manner.

1.5 The Customer is solely responsible for his/her own account registered with the Website. The Client is responsible for paying all bills to the Account and is responsible for all online activities conducted through the Account by authorised or unauthorised third parties.

Customers must be at least 18 years of age to make purchases at our store. Customers must ensure that any ineligible person is not allowed to use his/her online account to make purchases. The goods must be collected by a person aged 18 or above (identity document is required) at the time of delivery. In the absence of such persons, the Company reserves the right to take back the goods and attempt to re-deliver them at another agreed time.

2. Prices and information

2.1 All prices are based on the date of order. However, the Company reserves the right to cancel the order due to system price fluctuations, market price fluctuations, website photos or other information errors (before the contract referred to in Clause 1 is formed).

2.2 All orders are subject to the availability of the relevant goods. If we are unable to deliver the items in our order, we will notify you as soon as possible.

2.3 The Company will endeavour to ensure that the prices, information and sizes of the Products listed on the Website are up-to-date. We reserve the right to change the prices and other information of the products without prior notice, and all orders are subject to stock availability at the sole discretion of the Company.

2.4 The Company will endeavour to ensure that the stock of the Goods listed on the Website is sufficient. If any product is out of stock and cannot be supplied to the customer, we reserve the right to provide an alternative product of the same type and price.

2.5 All orders are subject to availability and the Company reserves the right to refuse to accept orders due to unavailability. If we are unable to supply any of the products or services in your order, we will notify you by phone or email prior to the customer’s requested delivery date.

2.6 The Company cannot guarantee that all product reviews on the Website are a true reflection of the quality of the goods. All product information and reviews on the website are for reference only, and customers should make their own judgment and decision when making purchases.

3. Account Registration Notice

3.1 Before placing an order, you must register as a user of our website. When registering:

3.1.1 you must provide up-to-date, correct, accurate and complete information about you;

3.1.2 You are responsible for keeping your username and password safe;

3.1.3 we treat each successful access to our website as a login by you or authorized by you;

3.2 We reserve the right to refuse the registration of any user and terminate the registration account of any registered user.

3.3 If you need to change any of your registration information, please contact us as soon as possible to ensure effective communication.

4. Payment (Terms)

4.1 All prices on this website are in Hong Kong dollars.

4.2 When placing an order for the Goods, the Customer may pay for the payment methods listed on the Website. Customers are required to pay for the goods and delivery charges (if applicable) before the Company delivers the goods.

4.3 After confirming the customer’s payment, the Company will confirm the order and arrange delivery.

4.4 The Company reserves the right to change the payment terms of the Online Store at any time without prior notice.

4.5 Notwithstanding the information contained herein, the Company shall not be liable for any loss (including indirect and consequential loss) incurred or suffered by you as a result of any online payment made by you as a result of:

any failure, delay, interruption, interruption or restriction in the transmission of any data or information by the relevant bank and/or third party merchant in the processing of any payment gateway of credit card/debit card/smart card or other payment mechanism;

any error or omission in the transmission of any information or information at the above payment gateway;

such gate malfunction, malfunction or malfunction

Any circumstances arising from the above.

5. Delivery service

5.1 Once the Customer has placed an order for the Goods, the Company will deliver the goods to the delivery address provided by the Customer. Our delivery scope is limited to Hong Kong S.A.R. (outlying islands: such as Tai O, Cheung Chau, Lamma Island and Peng Chau will be delivered by Hongkong Post), all orders for delivery outside Hong Kong will be cancelled.

5.2 For orders confirmed before 4pm on working days, if the goods are in stock and no additional safety check is required, the Company will process and arrange delivery according to the delivery method selected by the customer on the same day. (Working days excluding Sundays and public holidays)

5.3 In the event that any of the ordered Products are not available within our control, we will notify you as soon as possible and arrange for a refund to you.

5.4 If you or the recipient fails to receive the ordered goods within the agreed time (outside our control) and you fail to compensate us accordingly, we may:

5.4.1 save the goods and charge additional storage and delivery charges for the next delivery; or

5.4.2 The contract with the Company shall be deemed to be cancelled.

5.5 If you do not receive the ordered goods due to cancellation, we will arrange a refund within 30 days after your payment.

5.6 Once the order is confirmed, the Company will arrange delivery as soon as possible. However, we shall not be liable for any delay in the delivery service and any loss suffered by the customer due to causes beyond our control.

5.7 The delivery date of the Goods is subject to change according to the latest information and may be earlier than the estimated delivery date. Customers are advised to pay attention to the update of the delivery information in their account. Once the order is confirmed, any price changes will not be retroactive.

5.8 The estimated delivery date of the goods means the time when the goods will be delivered to the delivery address provided by the customer, and we will estimate it within a time frame. If the estimated delivery date is calculated in days, it means the number of working days required for delivery, excluding Sundays and public holidays.

5.9 Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning Signal will be hoisted, the delivery service will be suspended. Delivery dates will be arranged separately.

5.10 If the customer is unable to collect the goods on the agreed delivery date and time, the Company reserves the right to charge the customer an additional delivery fee.

5.11 If the customer needs to change the delivery address after placing an order, he/she must notify the Company immediately to arrange for the change of delivery address.

5.12 If the customer fails to collect the goods on the estimated delivery date, he/she must authorise a third party aged 18 or above to collect and sign for the parcel on his/her behalf.

5.13 Under no circumstances will the courier leave the parcel unguarded.

5.14 The Company reserves the right to refuse delivery of goods to any customer at its absolute discretion.

6. Damaged goods

Customers are required to inspect the goods as soon as they receive them. After confirming that the goods are correct and not damaged, the customer will need to sign for the goods on the receipt.

The goods will not be returned or exchanged.

7. Risk/Ownership

7.1 All risks of damage and loss of the Goods shall pass to the Customer upon departure from the Company’s warehouse.

7.2 The Company retains title to the Goods until the Customer has paid (in cash or with immediately available funds) all of the following:

7.2.1 Purchase of Items, and

7.2.2 all monies in any account registered by the Customer.

7.3 In the event that title to the Goods is not transferred to the Customer due to the above reasons, the Company shall have the right to recover compensation from the Customer.

8. Right of Return

8.1 The Customer has the right to cancel the Contract for Sale and Purchase with the Company or to request a return (see below) within 14 days of receipt of the Goods.

8.2 The Company will not accept returns by telephone. Customers must notify us in writing or via the online returns section to request a return and must provide information about the goods and their delivery (if applicable).

8.3 If the customer requests to return the goods after receiving them, they will be responsible for the return shipping costs. If the goods arrive damaged or incomplete, the shipping costs of the return will be borne by the company. The customer must return the goods according to the return address and ensure that the goods are in good condition during the return process.

8.4 The Company will arrange a refund or refund the amount directly to the customer’s account used for payment within 30 days of the customer’s cancellation.

8.5 If the Customer fails to return the Goods as requested, the Company reserves the right to charge the Customer a sum not equal to the direct cost of the Returned Goods.

8.6 Opened items cannot be returned.

9. Limitation of Liability

9.1 The Company’s liability for any situation arising out of or in connection with this Agreement, whether based in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, shall be limited to the losses anticipated by the Client at the time the Client starts using the Website or entering into a contract for sale and purchase with the Company.

9.2 Nothing in this clause excludes or limits the Company’s liability for death or personal injury caused by its negligence or misrepresentation.

9.3 The Company shall not be liable to the Client for indirect or consequential loss or damage (whether lost profits, loss of business, loss of goodwill or otherwise), costs, expenses or consequential claims arising out of this Agreement.

9.4 We will not be liable for any delay or failure caused by force majeure, fire, flood, accident, riot, war, government intervention, embargo, set-up, labour difficulties, equipment failure or other causes beyond our control.

10. Obligations of the User

10.1 By using the Website, you agree that:

not to carry out or tolerate any act in relation to the infringement of the rights of the Board;

not to use the information on this website for unlawful, improper, obscene or defamatory purposes;

make every effort to ensure that the information does not damage customer data or systems;

ensure that the information provided to the Company is accurate, complete and up-to-date;

to allow the Company to conduct investigations into misuse of material on this website;

the Company’s disclaimers and limitations of liability referred to herein; and

The Company shall apply the Privacy Policy from time to time.

11. Transactions with advertisers

11.1 Your correspondence or business dealings with advertisers on or through the Website, or your participation in promotional activities, including payment and delivery of relevant goods or services, and any other terms, conditions, warranties or representations relating to your dealings, are solely between you and the advertisers. You agree that the Company shall not be liable for any loss or damage of any nature whatsoever arising out of any transaction or advertiser arising out of the Service.

12. Protection of Personal Data

12.1 We endeavour to keep confidential all information you make in connection with your transactions and payments on the Website. We will not be liable for any unauthorised use of your information as a result of our negligence.

13. Service Revisions

13.1 The Company reserves the right to modify, temporarily or permanently discontinue the Service at any time without special notice to the Customer. If we exercise our right to modify or discontinue the service, we will not be liable to the customer or any third party.

14. Indemnity

14.1 You agree to fully indemnify and hold us harmless from and against any losses, damages, claims, liabilities, costs (including legal costs) and expenses suffered by you in connection with your use of the Website.

15. Governing Law and Severability

15.1 To the extent permitted by the laws of Hong Kong, each part of this Notice shall apply. If any part of this Notice is prohibited or held to be unenforceable in any jurisdiction, that part shall be invalidated only in that jurisdiction and only to the extent that it is prohibited or unenforceable, and the remainder of this Notice shall remain in force and effect and shall not affect the validity or enforceability of such invalid part in other jurisdictions. If this disclaimer is published in Chinese and there is any ambiguity or conflict between the English and Chinese versions, the English version shall prevail.