1. After the customer places an order, the Company will deliver the goods to the delivery address provided by the customer. Our delivery scope is limited to Hong Kong S.A.R. (outlying islands: such as Tai O, Cheung Chau, Lamma Island and Peng Chau will be delivered by Hongkong Post), all orders for delivery outside Hong Kong will be cancelled. 2. For orders confirmed before 6pm on working days, if the goods are in stock and no additional safety check is required, the company will process and arrange delivery according to the delivery method selected by the customer on the same day. (Working days excluding Sundays and public holidays) 3. In the event that any of the ordered products are not available within our control, we will notify you as soon as possible and arrange for a refund to you. 4. If you or the recipient fails to receive the ordered goods within the agreed time (outside our control) and you fail to compensate us accordingly, we may: 4.1 hold the goods and charge additional storage and delivery charges for the next delivery; or 4.2 deemed to be a cancellation of the contract with the Company. 5. If you do not receive the ordered goods due to cancellation, we will arrange a refund within 30 days after your payment. 6. Once the order is confirmed, the company will arrange delivery as soon as possible. However, we shall not be liable for any delay in the delivery service and any loss suffered by the customer due to causes beyond our control. 7. The delivery date of the goods is subject to change according to the latest information and may be earlier than the estimated delivery date. Customers are advised to pay attention to the update of the delivery information in their account. Once the order is confirmed, any price changes will not be retroactive. 8. The estimated delivery date of the goods refers to the time when the goods will be delivered to the delivery address provided by the customer, and we will estimate the time frame for the goods. If the estimated delivery date is calculated in days, it means the number of working days required for delivery, excluding Sundays and public holidays. 9. When Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning Signal is hoisted, the delivery service will be suspended. Delivery dates will be arranged separately. 10. If the customer is unable to collect the goods on the agreed delivery date and time, the Company reserves the right to charge the customer an additional delivery fee. 11. If the customer needs to change the delivery address after ordering, he/she must notify the Company immediately to arrange for the change of delivery address. 12. If the customer fails to collect the goods on the estimated delivery date, a third party aged 18 or above is required to authorise a third party aged 18 or above to collect and sign for the parcel. 13. Under no circumstances will the driver leave the package unguarded. 14. The Company reserves the right to refuse delivery to any customer at its absolute discretion.
Return to previous page